A Celebration of Boston Concierges

By: Nathaniel Hillyer

How are hotels dealing with the pandemic? As Boston’s hotel industry rebounds, top concierges and hoteliers talk about how they continue to support guests

By: Nathaniel Hillyer

In many ways, concierges are the ultimate customer service position. In pre Covid-19 times, they would plan dinners, coordinate meetings, book transportation, acquire tickets to shows, and tailor recommendations based on individual needs, all to provide a personalized luxury experience to each guest they serve. Concierges go out of their way for their guests like no other profession, and a wide skill set is needed to fully support business travelers and vacationers alike.
As many concierges find themselves furloughed, laid off, or working alongside ever-changing precautions and regulations due to the pandemic, now is the time to celebrate them as the backbone of the hotel industry. Scene North End spoke to some of Boston’s finest concierges and veteran hotel staff about the current land-scape of Boston hotels and the importance of concierge services before, during, and after the pandemic.
Each hotelier featured is a member of the Les Clefs d’Or, a national association of concierges with more than 4,000 members worldwide. Membership in this association speaks to a concierge’s prestige, continued excellence, and dedication to their craft. Induction is no easy feat, considering the required qualifications and rigorous entry exam.

Photo credit by Rocco Capano

Share on facebook
Share on twitter
Share on linkedin
Related articles
Recent Posts

The Gilardi Group Gibson Sotheby’s Realty

Toni Gilardi Executive Broker for The Gilardi Group: Are you looking for a unique housing experience? The North End has long been known as Little Italy and is a totally

Nello Caccioppoli

Bricco’s chef Nello Caccioppoli best dishes: Great reviews, five stars dishes, fireplace food. If you’re looking for any or all, take a trip to the North End, go left at

Marisa Iocco

Marisa Iocco’s top dishes out of the city: Vegan lovers must try this! Chef Marisa Iocco’s Caprese sbagliata with brussels sprouts, black truffles. An artistic touch on an old dish.

Jason Santos

Chef Jason Santos combines north and south: It took Hell’s Kitchen seven seasons to see Jason Santos in the cast. His unusual ingredients of oxtail and dumplings come together to

Forouk Bazoune

Farouk Bazoune reinvents the octopus dish: A mix of chickpeas, ‘njuda vinaigrette, olive oil, lemon zest, red wine, salary, and carrots. Curling the tentacles is key to this succulent octopus

James Ash

Chef James Ash talks about his heritage: His dish is like a hug from grandma, American as apple pie, and antibiotic-free. He blends cornbread, red cabbage turnips, apples for a

Fabio DiCenso

Chef Fabio DiCenso is king of the pumpkins: No matter what the season, Bencotto restaurant serves pumpkin dishes with a unique twist. Read our article to find out what chef

Marra Forni Ovens on Fire

Marra Forni Brick Ovens dominate kitchens: If you’re a fan of REAL pizza the only way to get it is to buy a brick oven from Marra Forni. With 20

Italy’s Fashion World Goes Digital

Fashion, fashion, and fashion. From Donatella Versace to Dolce and Gabbana to Alessandro Michele’s Gucci presentation, Milan blazed the trail for the world Versace Resort Collection 2021 / photographer Arnaud Lajeunie

SnowStyle

Stylish and cool on the slopes: Have you ever heard the word “steezy”? No? Update your vocabulary and get with it. From sea level to the steepest black diamonds we

Covid-19 and a vaccine

Time is up. We will get through: The vaccine is on his way. Many companies are rushing to develop a cure to knock out this enemy. Once again United States

Genius Never Sleeps

Artist keeps creating: Da Vinci, Michelangelo and Verdi are among a long list of geniuses who didn’t sleep much. If you’re a serious creator you should dedicate your time to

A Celebration of Boston Concierges

Your time is precious so don’t waste it! If you plan to come to Boston you have to talk to these people. Let Les Clefs d’Or’s members surprise and delight

BOSTON HARBOR HOTEL​

Your first choice: Do you like harbor views when you travel to new cities? Come to visit us for an amazing stay, where you can drink, dine and spa in

Interesting

YOUR VOICE MATTERS

Explore

Sign up and get the latest update including access to upcoming exclusive events