XV BEACON HOTEL

By: Nathaniel Hillyer
AMY FINSILVER
GENERAL MANAGER
OF XV BEACON HOTEL

Amy Finsilver is happy to share that the hotel is proudly offering nearly every concierge service available before the pandemic.

Finsilver underlines the importance of concierges in making the guest stay exceptional, especially in a boutique hotel. “Concierges make all the difference in the level of satisfaction of the guest. They curate authentic experiences for the guest so they can fully enjoy their time in Boston, be it for leisure, business, or medical.”

The one-to-one guest to employee ratio remains their biggest draw-in and enables staff to curate specialized, authentic experiences and get to know guests on a personal level. “Concierges need to be more creative in assisting guests now,” she explains.

“We are offering much more intimate experiences within the hotel instead of outside the property.” With in-room dining, a roof deck, and a putting green, XV Beacon Hotel provides all of the comfort and luxury needed without having to leave the site.

Looking forward, Finsilver is hopeful that the city’s hospitality industry will make a comeback soon. “I have faith that slowly people will feel more comfortable and eager to travel to Boston and stay with us once again.”

“Concierges are resilient, we adapt well with change, we rise to any occasion.”

Photo credit XV Beacon Hotel

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